Spare Parts Return & Refund Policy
This Return & Refund Policy applies only to eligible Spare Parts purchased from SKYLYF .
Important Notice
This policy applies ONLY to eligible Spare Parts purchased from SKYLYF .
It does not automatically apply to other products, industry-related products, equipment, services, projects, installations, commissioning, technical support, or separate commercial transactions.
Policy Applicability
This policy applies exclusively to eligible Spare Parts purchased from SKYLYF .
Other products, equipment, services, projects, installations, technical support and separate commercial transactions are governed by their respective applicable terms.
What Are Spare Parts?
For this policy, Spare Parts means products specifically sold and identified as Spare Parts by SKYLYF.
- Bearings
- Mechanical Spare Parts
- Electrical Spare Parts
- Electronic Spare Parts
- Replacement Parts
- Other products specifically sold as Spare Parts
The SKYLYF name appearing on another product or document does not automatically make that product eligible under this Spare Parts policy.
Return Request Period
A return request must normally be submitted within 7 calendar days from the date of delivery.
Requests submitted after the applicable return period may not be accepted.
Return Eligibility
An eligible Spare Part may be considered for return when:
- Return request is submitted within the applicable period.
- Product is unused.
- Product is uninstalled.
- Product remains in original condition.
- Product has not been modified or altered.
- Original packaging is available where applicable.
- Required accessories/components are available.
- Valid Invoice or Order ID is provided.
Wrong Spare Part Supplied
If an incorrect Spare Part is supplied against the confirmed order, contact the SKYLYF Spare Parts Team.
- Order Number
- Invoice Number
- Product / Part Number
- Product photographs
- Packaging photographs
- Description of the issue
Do not install, modify, repair or dismantle the product before verification.
Defective Spare Parts
A Spare Part reported as defective may be inspected and verified before any return, replacement or refund is approved.
Damage resulting from improper installation, incorrect wiring, voltage fluctuation, short circuit, misuse, unauthorized modification or improper handling may not qualify as a manufacturing defect.
Non-Returnable Spare Parts
A return may not be accepted where the Spare Part:
- Has been used or installed.
- Has been dismantled.
- Has been modified or altered.
- Has been repaired or tampered with.
- Has been damaged after delivery.
- Shows signs of improper handling.
- Is incomplete or missing components.
- Is returned without required packaging where applicable.
- Is returned after the applicable return period.
- Was specially ordered or customized, unless approved.
Customer Responsibility Before Installation
The customer is responsible for checking the Spare Part before installation or use.
- Product name
- Part number
- Quantity
- Physical condition
- Packaging
- Compatibility
- Visible damage
Return Transportation & Logistics Charges
For an approved Spare Parts return, the customer/client shall arrange and bear the return transportation and logistics costs, unless otherwise required by applicable law or expressly agreed by SKYLYF in writing.
These costs may include:
- Porter charges
- Courier charges
- Freight charges
- Transportation charges
- Pickup charges
- Local transport charges
- Packaging charges
- Loading and unloading charges
- Handling charges
- Insurance charges where applicable
- Third-party logistics charges
- Other return-related logistics expenses
Return approval does not automatically mean that SKYLYF will arrange, pay, reimburse or compensate the customer for return transportation or logistics expenses.
Written Approval Required
The customer should not dispatch a returned Spare Part with the expectation that SKYLYF will reimburse the transportation cost.
No Porter, courier, freight, transportation, pickup, packaging, handling or other return-related expense will be reimbursed by SKYLYF unless such reimbursement has been expressly confirmed in writing before dispatch, subject to applicable law.
Return Shipment Responsibility
The customer is responsible for:
- Arranging the return shipment.
- Paying return transportation charges.
- Properly packing the Spare Part.
- Ensuring safe transportation.
- Providing tracking details where applicable.
- Retaining shipment proof.
The customer remains responsible for the product until it is physically received by SKYLYF.
Loss or Damage During Return
Any loss, theft, damage, breakage, mishandling, incorrect delivery or transportation issue occurring before the returned Spare Part is received by SKYLYF shall generally remain the customer’s responsibility, subject to applicable law.
The customer should select an appropriate logistics provider and use suitable packaging.
Inspection & Verification
All return requests are subject to inspection and verification by the SKYLYF Spare Parts Team.
- Product condition
- Part number
- Product identity
- Packaging
- Accessories
- Physical damage
- Installation marks
- Modification or tampering
- Order and invoice details
Refund
Where a return is approved and a refund is applicable, the refund will be processed according to the applicable commercial and payment terms.
Where applicable, the refund may be processed through the original payment method.
Processing time may depend on the payment gateway, bank, card issuer or other payment service provider.
Return Charges Are Not Automatically Part of Refund
Where a refund is approved, the refund does not automatically include:
- Porter charges
- Courier charges
- Freight charges
- Transportation charges
- Pickup charges
- Packaging charges
- Handling charges
- Logistics charges
- Other return-related expenses
Replacement
Where applicable, SKYLYF may offer replacement for an eligible Spare Part after verification.
Replacement availability may depend on product availability, inspection results, order details and applicable commercial terms.
Replacement approval does not automatically transfer return transportation or logistics costs to SKYLYF.
Unauthorized Returns
Customers should not send Spare Parts to SKYLYF without following the applicable return process.
The customer should first contact the SKYLYF Spare Parts Team and obtain return instructions.
No Automatic Rights for Other Products
This policy applies only to eligible Spare Parts.
It does not create or extend return, refund, replacement, warranty, cancellation, compensation or similar rights for other products, equipment, services, projects, installations, commissioning, technical support, customized orders or separate commercial transactions.
Product Classification
A product will be treated as a Spare Part under this policy only when it is specifically identified or sold as a Spare Part through applicable SKYLYF commercial documentation.
The SKYLYF brand name alone does not automatically classify another product or transaction as a Spare Part.
Customer Responsibility
- Selecting the correct Spare Part where applicable.
- Providing accurate order information.
- Checking compatibility where applicable.
- Following applicable installation instructions.
- Maintaining suitable operating conditions.
- Taking reasonable care of the product.
- Providing accurate return information.
- Paying applicable return logistics costs.
Operational & Consequential Loss
A return, replacement, warranty or refund request relating to a Spare Part does not automatically create liability for indirect or consequential losses, to the extent permitted by applicable law.
- Production loss
- Downtime
- Loss of business
- Loss of profit
- Labour costs
- Installation or reinstallation costs
- Operational interruption
Improper or Misleading Claims
SKYLYF may investigate claims where there are material inconsistencies relating to product condition, product identity, damage, installation, modification, unauthorized repair, misuse or other relevant circumstances.
A return request may be rejected where the claimed circumstances cannot reasonably be verified, subject to applicable law.
Final Return Decision
All return and refund requests are evaluated based on the applicable order, invoice, product condition, return period, verification results, commercial terms, this policy and applicable law.
Policy Updates
SKYLYF may update or revise this Spare Parts Return & Refund Policy from time to time.
The applicable policy may depend on the purchase date, order terms, invoice, commercial documentation and applicable law.
This Is a Spare Parts Return & Refund Policy Only
Only eligible Spare Parts purchased from SKYLYF are covered by this policy.
The SKYLYF name appearing on another product, document, quotation, invoice or transaction does not automatically make that transaction subject to this policy.
Need Help With Spare Parts?
For a Spare Parts return or refund request, please provide your Order Number, Invoice Number, Product/Part Number, Delivery Date, Reason for Return and relevant photographs.