Return & Refund Policy
At SKYLYF, customer satisfaction is our priority. This Return & Refund Policy applies only to spare parts purchased through our online store. Industrial machines, customized machinery, and made-to-order equipment are governed by separate sales agreements and are not covered under this policy.
Important Notice
Paper Cup Making Machines, Tissue Paper Machines, Paper Bowl Machines, and other industrial machinery are non-returnable and non-refundable once dispatched, except in cases of verified manufacturing defects, transit damage, or incorrect product delivery by SKYLYF Machinery.
✅ Eligible for Return
- Return request must be submitted within 7 calendar days of delivery.
- Product must be unused, uninstalled, and in its original packaging.
- A valid Invoice or Order ID is required.
- Wrong product delivered by SKYLYF Machinery.
- Verified manufacturing defect.
- Product damaged during shipping (proof required).
- Returned items are subject to quality inspection before approval.
❌ Non-Returnable Items
- Used or installed spare parts.
- Electrical or electronic components damaged after installation.
- Products damaged due to misuse or improper handling.
- Customized or special-order spare parts.
- Products without original packaging or invoice.
- Industrial machines and made-to-order equipment.
💰 Refund Process
- Returned products are inspected after arrival.
- Customers will be notified once inspection is completed.
- Approved refunds are processed within 5–7 Business Days.
- Refunds are issued to the original payment method whenever possible.
- If requested and available, a replacement product may be shipped instead of a refund.
🚚 Return Shipping
- SKYLYF Machinery will bear return shipping costs for incorrect, defective, or transit-damaged products.
- Customers are responsible for return shipping charges for all other approved returns.
- Products must be securely packed to avoid damage during transit.
- Return shipments should include all original accessories and packaging.
📦 Damaged or Incorrect Orders
- Report damaged or incorrect deliveries within 48 hours of receiving the order.
- Please provide clear photographs of the product and packaging.
- Our support team will review the request and provide an appropriate resolution.
❌ Order Cancellation
- Orders may be cancelled before dispatch.
- Orders cannot be cancelled once shipped.
- Customized products and industrial machines cannot be cancelled after production begins.
Need Help?
For questions regarding returns, refunds, warranty claims, or order support, please contact our customer support team.
SKYLYF Machinery
+91 7654022222
info@skylyf.com